Custom Postal Boxes Privacy Policy
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This Privacy Policy explains how Custom Postal Boxes collects, uses and protects personal information. It covers our website, quote requests, artwork, orders, marketing and customer contact.
In addition, this Privacy Policy explains your UK data-protection rights. It also tells you how to contact us or raise a complaint.
Who We Are
Custom Postal Boxes provides custom packaging services for customers in the United Kingdom. Custom Postal Boxes is a project of Vertex Packaging.
The organisation that decides why and how it uses personal information acts as the data controller.
How This Privacy Policy Applies
This Privacy Policy applies when you use our website or contact us about packaging. It also applies to quotations, artwork, orders, support and marketing preferences.
However, another organisation may provide its own privacy information. For example, a payment provider or courier may process information for its own purposes.
Information We May Collect
The information we collect depends on what you ask us to do. It also depends on how you interact with Custom Postal Boxes.
Contact and Business Information
- your name and business name;
- your email address and telephone number;
- billing and delivery details; and
- information you include in correspondence.
Quote and Project Information
For a quote, you may give us quantities, dimensions, materials, print details, colours and finishes. You may also provide delivery information or other project specifications.
In addition, you may send artwork, photographs, reference images or other packaging files.
Artwork, Logos and Packaging Files
Packaging projects can include logos, brand assets, photographs, dielines, layouts and print instructions. They can also include product specifications, dimensions and proof files.
These files do not always contain personal information. However, a file may include a name, photograph, email address or telephone number.
When a file contains personal information, this Privacy Policy applies to that information. We may use the file to assess your brief or prepare a quote.
We may also use it for design support, proofing and production. Therefore, please avoid adding unrelated sensitive information to project files.
Website and Technical Information
Our website may generate technical information when you visit it. For example, this can include an IP address, access time and browser information.
It may also include device details, website activity and cookie information. We may use suitable technical data for security, troubleshooting and permitted analytics.
However, we should only name a specific analytics or tracking provider after confirming that the website actually uses it.
How We Use Personal Information
We may use personal information to answer enquiries and prepare quotations. We may also use it to discuss specifications, review artwork and manage proofs.
For an order, we may use relevant details for production, invoicing, payment administration and delivery. In addition, we may use them for customer support.
We may keep suitable business records and protect our website or systems. We may also manage marketing preferences and respond to privacy requests.
A quote request does not, by itself, subscribe you to unrelated marketing.
Lawful Bases Under This Privacy Policy
UK data-protection law requires a lawful basis for each processing purpose. The correct basis therefore depends on the activity and circumstances.
Contract and Pre-Contract Steps
We may use information to take steps that you request before a contract. We may also use it to perform a contract with you.
For example, this can cover a requested quotation, order administration or delivery arrangements.
Legitimate Interests
We may rely on legitimate interests for a genuine business purpose. However, your rights and interests must not override that purpose.
Examples can include business enquiries, fraud prevention, system security and suitable record keeping.
Legal Obligation
We may keep or use information where the law requires us to do so. This can include relevant tax, accounting or regulatory duties.
Consent
Where we rely on consent, you can withdraw it. However, withdrawal does not make earlier lawful processing invalid.
Quotes, Orders and Payments
We use quote information to understand your packaging project and respond with relevant pricing. If you order, we may then use relevant details to administer the job.
For example, we may use them for artwork, proofing, production, invoicing, delivery and after-sales support.
A bank or payment provider may process information needed for a transaction. That provider may also give you its own privacy information.
Production, Suppliers and Fulfilment
Custom packaging production may require selected project information. Therefore, people or organisations involved in fulfilment may receive information needed for their task.
For example, they may need order specifications, approved artwork or delivery details. We should limit access to information that supports the relevant work.
International Transfers of Personal Information
Some suppliers or service arrangements may involve access to personal information outside the UK. If that happens, UK international-transfer rules may apply.
In that case, the controller must use a lawful transfer route. The correct safeguards depend on the destination, recipient and processing circumstances.
For further guidance, see the ICO's international transfer guidance.
Marketing Communications
If you subscribe to marketing, we may use your contact details for relevant messages. We will only do this where the law permits it.
You can use the unsubscribe option in a marketing email. Alternatively, you can contact us to change your preference.
A quote request does not automatically subscribe you to general marketing. In addition, UK electronic-marketing rules can vary by recipient type.
Order and Service Communications
Order and service messages are different from general marketing. We may contact you about a quote, artwork, proof, payment or delivery.
We may also contact you about customer support, an order query or a complaint. For these messages, we use the relevant project contact details.
Privacy Policy, Cookies and Similar Technologies
Our website may use cookies and similar technologies for site functions, security and permitted measurement. Some uses may need consent.
For example, UK rules can apply to tracking pixels, scripts and web storage. They can also apply to other technologies that access device information.
Therefore, our cookie information should match the technologies that the website actually uses. See the ICO's storage and access technologies guidance.
Who We May Share Personal Information With
We do not sell or rent customer personal information for another organisation's own marketing. However, we may share relevant information where the service requires it.
Production and Fulfilment Providers
We may give a production or fulfilment provider information that supports an order. For example, this can include artwork or packaging specifications.
Couriers and Delivery Providers
A courier may need a recipient name, delivery address and telephone number. It may also need suitable delivery instructions.
Payment Providers and Banks
A bank or payment provider may process information needed for a transaction.
Website and IT Providers
Hosting, email, form or technical providers may process information where their service requires access.
Professional Advisers and Authorities
We may share relevant information with advisers where necessary. We may also disclose information when the law or a valid authority request requires it.
How Long We Keep Personal Information
We do not keep every type of information for the same period. Instead, retention depends on the reason we collected it.
For example, we may consider active enquiries, orders, artwork, accounting duties and complaints. We may also consider legal claims and security needs.
When we no longer need personal information, we should delete or anonymise it. Our internal retention process should support this decision.
How We Protect Personal Information
We use proportionate technical and organisational measures to protect personal information. These measures aim to reduce unauthorised access, misuse, loss or alteration.
We also limit access to people and providers who need information for relevant work. However, no website or computer system can guarantee complete security.
Your Rights Under This Privacy Policy
UK data-protection law can give you rights over your personal information. The rights that apply depend on the circumstances and lawful basis.
For example, you may have rights of access, rectification, erasure, restriction, objection or data portability. You can also object to direct marketing.
Where we rely on consent, you can withdraw it. However, not every right applies in every situation.
For further information, see the ICO's individual rights guidance.
To make a privacy request, email [email protected].
Data Protection Complaints
If you believe we handled your personal information incorrectly, you can complain to us. We will use our data-protection complaints process.
Current UK requirements require organisations to acknowledge a data-protection complaint within 30 days. They must also take suitable steps to investigate and respond.
You can also complain to the Information Commissioner's Office.
Children's Information
Custom Postal Boxes provides packaging services mainly for businesses. Therefore, our website does not target children.
We do not ask children for personal information during the normal quote or order process. If unnecessary child data reaches us, we will review it.
Third-Party Websites
Our website may link to websites that other organisations operate. Those organisations control their own websites and privacy practices.
Therefore, this Privacy Policy does not replace privacy information that another independent website or service provides.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, suppliers or legal duties change. The latest version will show its update date.
If we plan a materially different use of existing information, we will provide any additional privacy information that the law requires.
Contact Custom Postal Boxes About Privacy
For a privacy question, data request or complaint, contact Custom Postal Boxes.
You can also use our contact page.
Privacy Policy FAQs
What information may Custom Postal Boxes collect?
We may collect contact details, quote information, packaging specifications, order details and correspondence. We may also receive artwork or reference files that you provide.
What happens to artwork I send?
We may use artwork and reference files to assess your project, support proofing and arrange production. If a file contains personal information, this Privacy Policy applies to that information.
Does a quote request subscribe me to marketing?
No. A quote request does not automatically subscribe you to unrelated general marketing.
Can I stop marketing emails?
Yes. Use the unsubscribe option in a marketing email or contact us to change your preference.
Can I ask you to delete my information?
You can make an erasure request. However, the law may allow or require us to keep some records.
How can I make a privacy complaint?
Email [email protected] or use the contact details above. You can also complain to the Information Commissioner's Office.